What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
No, the Stay and Spend Scheme is only applicable to Hotels located within the Republic of Ireland.
What is the best way to make a reservation?
The best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call our reservations team on +44 (0)191 640 9500 or email email@example.com.
What should I do if I haven’t received a booking confirmation?
If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team via phone on +44 (0)191 640 9500 or email firstname.lastname@example.org and they’re happy to help.
What payment methods does the hotel accept?
At Maldron Hotel Newcastle, we accept cash, all major debit and credit cards on arrival. Pre-payment can also be made online either at the time of booking or via our online check-in process.
What is the hotel’s credit/debit card policy?
Bookings require a credit card for guarantee only unless otherwise stated. No cash payment is allowed for bookings, we only take payment via credit card with photographic ID. For some special offers and specific dates, full payment is required at time of booking but these terms will be outlined in the special offer terms & conditions. No rooms will be let unless payment is guaranteed.
What age are children for the purpose of hotel packages?
Children are designated as between 2 and 12 years of age. Children over 12 will be charged as an adult.
How do I make a group or multiple rooms booking?
Groups can be booked directly with the hotel by emailing email@example.com or calling +44 (0)191 640 9500. Please note that four adults can share a room.
Are there any age restrictions when booking a hotel room?
To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, we can accept walk-in bookings. However, we would always recommend calling ahead to the hotel or pre-booking online prior to arriving to secure your reservation and to avoid disappointment.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team at any stage during your stay and we will happily arrange the rest for you.
How can I cancel or amend my booking?
If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly on +44 (0)191 640 9500 or email firstname.lastname@example.org to cancel or amend your booking.
What is the hotel’s cancellation policy?
If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Newcastle offers free cancellation up to 2pm 48 hours prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
How can I cancel my reservation if I booked via a third-party website?
If you have booked via a third-party website or online travel agent, you will need to contact them directly to amend or cancel your booking as we cannot do that on your behalf. Please note that third party websites and online travel agents have their own cancellation policies, so please refer to your confirmation email.
What does our “no show” policy entail?
If you do not show on the day of your booking or didn’t successfully cancel, you will be charged the full amount for your first night’s stay. If you have booked our “advanced purchase” or “prepay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.