What time is check-in?
Check-in is from 3.00 pm on the day of arrival. In the case of earlier arrival, we try our best to accommodate our guests where possible. Please note that early check-in is subject to room availability and that a charge may apply. For further details or to book early check-in please call +44 (0)191 640 9500.
What time is check-out?
Check-out is at 11.00 am on the day on departure. In the case of late departure, we try our best to accommodate our guests where possible. Please note that late check-out is subject to room availability and that a charge may apply. For further details or to book late check-out please call +44 (0)191 640 9500.
Does the hotel offer baggage storage?
Yes, you can leave your luggage at the reception in our luggage room free of charge before check-in or after check-out. Please note that luggage is stored on a first come first served basis.
Does the hotel have WiFi?
Yes, Maldron Hotel Newcastle is pleased to offer complimentary WiFi in all public areas and bedrooms.
Is there a laundry service available?
Yes, laundry service is available 7 days a week at an extra fee.
What do I do if I accidentally left some items in the hotel?
If you have left any items behind following your stay at the hotel, please contact our reception directly via phone on +44 (0)191 640 9500 or email email@example.com and our team will be happy to organise collection or postage if the item is found.
Are pets permitted in the hotel?
No, pets are not allowed in the hotel, with the exception of guide and assistance animals.
Is the hotel reception desk open 24 hours a day?
Yes, the reception desk is staffed 24 hours day.
What is the hotel’s smoking policy?
Maldron Hotel Newcastle operates a strictly non-smoking policy. We do have a designated outdoor smoking area at the front of the hotel to accommodate guests who smoke. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.
Is the hotel accessible?
Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.
Do you sell gift vouchers?
Yes, we have Maldron Hotels gift cards available to purchase at reception or online. Our gift cards can be used in any Maldron Hotel or Clayton Hotel.
Do you provide printing facilities for boarding passes?
Yes, our reception team will be happy to help with boarding pass printing if required.
Does the hotel offer currency exchange?
No, but we will be happy to direct you to the nearest facility.
Do you supply travel adapters?
No, we don’t supply travel adapters, however, there are shops in very close proximity where these can be purchased.
Does the hotel offer gym facilities on-site?
The Hotel has a small fitness suite onsite which is free to use for all guests. A larger gym and classes can be found at the Gym Group Newcastle City, just a 2-minute walk away.