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Common Questions

• Location & Parking

  Is there car parking at the hotel?

  No, Maldron Hotel Newcastle does not have a car park on-site. We suggest that you use Q-Park on Stowell street (NE1 4YB) which is only 3 minutes on foot from the hotel. Maldron guests receive a 20% discount.

  Where is the hotel located?

  The hotel entrance is on Newgate street in the centre of Newcastle, a 5-minute walk up Grainger Street from the central station. 

  How do I get to the hotel from the Airport?

  You can take the metro line to the Central station directly from the airport terminal, and then walk 5 minutes to the hotel. A taxi will take around 20 minutes.

  Are you close to St James’s Park?

  The hotel is around a 5-minute walk from St James’s park and is also very close to the gate and into Eldon square for shopping.

• Hotel Services

  What time is check-in?

  Check-in is 3.00pm. In the case of earlier arrival, we try our best to accommodate our guests where possible. For further details or to book early check-in please call +44 (0) 191 640 9500. Please note that a charge may apply.

  What time is check-out?

  Check-out is 12 noon. In the case of late departure, we try our best to accommodate our guests where possible. For further details or to book late check-out please call +44 (0) 191 640 9500. Please note that a charge may apply.

• Rooms

  Do the rooms have air conditioning?

  Yes, all bedrooms have air conditioning.

  How much is a room?

  To book the best price, go directly to our website at maldronhotelnewcastle.com. Make sure to check out our changing range of offers. 

• Dining

  Is there a bar and restaurant on-site?

  Yes, our Grain & Grill bar and restaurant is located on the ground floor of the hotel and also has an outside courtyard.

  What time is the restaurant open?

  The Grain & Grill restaurant serves food from 11.00am until 9:30pm. Room service is available 24/7.

  Do you cater for different dietary requirements?

  Yes, the hotel has a variety of dietary requirement menu options including a full gluten-free section at breakfast. Please do not hesitate to contact us prior to arrival if you would like any further information.

  Do you offer a gluten-free menu?

  Yes, the hotel has a variety of gluten-free menu options, including a full gluten-free section at breakfast.

• Booking

  Can I cancel or amend my booking?

  Maldron Hotel Newcastle offers free cancellation up to 2.00pm 48 hours prior to arrival for almost all reservations made on maldronhotels.com or maldronhotelnewcastle.com. Some special offers and key dates may specify a special cancellation policy, these will be clearly outlined in the terms & conditions.

  Reservations booked via on third party websites and online travel agents have their own cancellation policies, please refer to your confirmation email.

  Do you take group bookings?

  Yes, groups can be booked directly with the hotel by e-mailing res.newcastle@maldronhotels.com or calling +44 (0)191 640 9500. Four adults can share a room.

  What age are children for the purpose of hotel packages?

  Children are designated as between 2 and 12 years of age. Children over 12 will be charged as an adult.

  Will my credit card be charged at the time of booking?

  Bookings require a credit card for guarantee only unless otherwise stated. No cash payment is allowed for bookings, we only take payment via credit card with photographic ID. For some special offers and specific dates, full payment is required at time of booking but these terms will be outlined in the special offer terms & conditions. No rooms will be let unless payment is guaranteed.

  Do you offer corporate rates?

  Yes, we offer corporate rates. Simply get in touch with Jemma on jcross@maldronhotels.com or give the hotel a call on +44 (0)191 6409 514.

• Facilities

  Does the hotel have a gym?

  No, there is no gym in the hotel. However, the Gym Group Newcastle City is a 2-minute walk away.

  Does the hotel have WiFi?

  Yes, Maldron Hotel Newcastle is pleased to offer complimentary WiFi in all public areas and bedrooms.

  Is there somewhere to store my luggage?

  Yes, there is a luggage store at reception.

  Do you allow pets?

  No, pets are not allowed in the hotel besides assistance dogs.

  Is the hotel wheelchair accessible?

  Yes, the hotel has 14 fully accessible bedrooms complete with wet rooms. Also, all public areas are wheelchair accessible.